This Lone Working Training is an essential e-learning course that helps Lone Workers who spend time on their own but within a workplace (for instance security personnel, cleaners or lone shop staff) to increase their safety every day by planning ahead, recognising aggression and learning how to use diffusion tactics.


Although it’s hard to believe, around 46% of workers in the UK consider themselves to be ‘lone workers’ and they come from various industries, such as housing, social & health, homeworkers, transport & logistics, construction, retail and out of hours work.

Lone working is completely legal, however employers have a legal obligation to consider risks to health and safety. We believe our Lone Workers Training to be the perfect solution.

This health and safety training programme has been designed to help increase personal safety during a working day – specifically those working alone or away from colleagues.

It also applies to those whose job requires them to receive visitors, members of the public, customers or patients – in fact anyone they may not know. Although personal safety at work is something that concerns everyone, lone workers are more vulnerable and at greater risk of violence and aggression.

This course will introduce the topic of personal safety; looking at increasing observation and awareness of other people’s behaviour and making sure you have strategies to avoid threatening situations.

If your job requires you to work away from a fixed workplace, our Lone Working OUT OF the Workplace training may be more useful to you.

Lone Working IN the Workplace Course Contents

1. What is Personal Safety?


In this section we cover who is at risk and why lone workers are more likely to be at risk. Who is responsible for safety during a working day? It looks at the importance of preparing for a visit and talks about trusting your instincts when you think something is wrong.

2. Practical Planning


This section covers the practicalities of getting where you are going. It includes making sure you are properly prepared – such as checking the amount of battery in your mobile phone. It covers getting ‘there’ on foot, by car, using public transport, taxi and then what to do on arrival to stay safe.

3. Staying in control in difficult situations


Lone workers are much more likely to experience aggression and violence because they are more vulnerable alone, they are therefore seen as ‘easy targets’.
This section is about being aware of the other person or people, recognising the signs of aggression early, defusing trouble and keeping control of a situation.  We use actors to play out scenarios, making it really clear and easy-to-understand what’s going on. This section will also include how to escape, personal alarms and how to report an incident.

4. Working alone


This is a simple-to-use interactive tool which can be used to create your own Risk Assessments. It uses short summary reminders from section 3 to help you fill out each column of the risk assessment form.

Your risk assessments are saved and can be accessed either from within this programme or directly through the LMS.


Duration: 25 Minutes


Get in touch on 01206 363710 or to request a free trial.