Duration: 35 Minutes

Online resources provide a lot of information for consumers. This includes their rights as customers and the procedures they can follow if they’re unsatisfied with digital content they have purchased.

THIS course has been written for the RETAILER. It’s been created for anyone who sells any type of digital content to the public.


It clearly states a customer’s rights in the eyes of the law, and it provides practical guidance on how to deal with customer complaints. It also explains how retailers can make sure their digital content meets legal standards.

Anyone that sells digital content should have a thorough understanding of consumer rights. Our consumer rights for retailers course looks into The Consumer Rights Act 2015 in detail, as well as looking into terms & conditions and how to deal with customer disputes effectively.

Anyone that sells digital content should have a thorough understanding of consumer rights. Our consumer rights for retailers course looks into The Consumer Rights Act 2015 in detail, as well as looking into terms & conditions and how to deal with customer disputes effectively.

Consumer Rights for Digital Businesses: Course Contents

1. Background

This section looks at who the Consumer Rights Act applies to and who it doesn’t. It also highlights the need for identity and address to be clearly displayed on key business documents AND online.

2. Customer Rights Act

Here look at what constitutes ‘digital content’ and the legal standards that must be met for physical and non-physical digital content. We discuss liability, the ‘right to supply’ and a retailer’s legal responsibilities. We also consider the remedies if digital content fails to meet standards.

3. Terms and Conditions

This section looks at Terms and Conditions, and the legal requirements for written and verbal contracts and conditions. We discuss breach of contract, unfair wording, and the ‘Fairness Test’. We explain Blacklisted and Grey Listed contract terms, and the differences between the two.

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Get in touch on 01206 363710 or info@helmsmanservices.co.uk to request a free trial.

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Copyright 2020, Helmsman Services Ltd
Registered in 2000 in England & Wales
Company number 3916938
Business established in 1997

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