Ensuring effective communication between colleagues and service users is a fundamental component of providing high-quality care services.

As a care worker, you will need to be aware range of different methods of communication that can take place, either verbal or non-verbal, examples of which are:

  • Volume & Tone

  • Body language

  • Facial expressions

  • Listening

Our Communication in Care course teaches carers how to effectively communicate in a care setting. It looks at speaking with confidence and conviction, listening to difficult people, identifying your preferred listening style and much more.


Communication in Care:  Course Contents

1. What Communication Is

Good communication skills help you accurately understand what the people in your care need from you, they help you organise and plan together what care you’re going to give them, and they enable you to communicate this to your colleagues. In the rest of this section we’ll look at what communication is and the different forms it takes.


2. Good Communication and the Barriers

Communication is the foundation of any relationship and just like relationships communication comes in all shapes and sizes. What’s appropriate for one person won’t necessarily be appropriate for another and it’s your job to communicate effectively with your patients. In this section, we will look at the barriers to effective communication and how to reduce these barriers.

Communication in Care

Duration: 30 Minutes


Get in touch on 01206 363710 or info@helmsmanservices.co.uk to request a free trial.